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If you buy a drone and our product does not meet your expectations, or you want to return the product for any reason in the first 30 days after you have purchased the drone, the following policy applies to you.
If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must have minimal signs of use, with no damage, and be in the same condition that you received it. It must also be in the original packaging.
Once we have received and inspected your drone, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If the refund is approved, your refund will be processed, and a credit will automatically applied to your credit card or original method of payment. Please note that a refund can take up to 15 business days from the date we issue the refund to appear on your statement.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us through our contact page or by sending an e-mail to support@uavsystemsinternational.com.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please send us a message by using the contact page on the website or by sending an email to support@uavsystemsinternational.com. We will guide you in the right direction to where to send the good to.
To return your product, you should mail your product to us. If you are looking to exchange a faulty product for a replacement unit, please send us first an email with the serial number of your the drone. Reach out to our drone specialists via mail or via chat to be guided in the right direction where to send your drone back to.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Due to the high value of our products you should strongly consider using a trackable shipping service and purchasing shipping insurance. We are not liable if the shipping courier loses the item or damages it in transit.
